TRUSTED PARTNER

William Coker

West coast director,

Crunch – US

Crunch operates premium health clubs, each with around 4,000 members, and our average club revenue for nutritional supplements is US$6,000 a month. The lowest revenue per club is around US$4,500, with the highest around US$16,000.

So we’ve had a lot of success with nutritional supplements, but I wouldn’t ask members to buy a product I didn’t believe in. We have a long-standing partnership with Dotfit and much of our success is down to the quality of its product and the support it provides through training – it puts a lot of resources at my disposal for training staff. In addition, there’s not one challenge I’ve been presented with that I haven’t been able to find the answer to on the Dotfit website.

In addition to this, we only hire staff who are aligned with our views on exercise science. At the outset, we ask them for their thoughts on nutrition and about their own experience with multi-vitamins. Members’ goals generally involve losing size, but side-effects of dieting include a nutrient deficit and the loss of lean muscle tone. In order to accomplish weight loss while still maintaining good tissue and retaining nutrients, they need multi-vitamins.

Trainers need to be comfortable conversing with clients about nutrition too. This is a sensitive subject, as it encompasses ethnicities and how people were raised.

You run into obstacles and negative perceptions, but we start the conversation with members from the very beginning. We give them a nutrient starter kit with a 30-day supply of vitamins, some meal replacements and snacks. Trainers then pick up on the subject at orientation and take it from there.

“Choose a good partner, with a product you believe in and who will give you sufficient support, especially when it comes to staff training” William Coker, Crunch

Crunch starts the conversation from the beginning, with nutrient starter kits

RECOGNISED BRANDS

Simon Gomm

Owner,

Fitness Station – Dogsthorpe, Peterborough, UK

I’ve built supplements up to account for 30–40 per cent of income at my pro-gym, without borrowing a penny. In fact, it’s worked so well for me that I’ve entered into a partnership to open a high street shop and an online shop, because I’ve practically run out of space in the club.

We stock four ranges – whey protein, branch chain aminos, mass gainers and fat burners – across a number of brands: MET Rx, USM, Dorian Yates, NRG, Fuel, Boditronics, Optimum Nutrition and BSN. It’s important to stock the products your members will recognise: look in the magazines your members read and see which brands are promoted, then invest in them. Offer a mix of premium and budget products that are well marketed by the manufacturer. Start off small – you don’t have to invest thousands of pounds.

Revenue streams like this are key to survival for those of us who are going up against the budget chains.

Gomm stocks products like whey protein, mass gainers and fat burners

TAILORED APPROACH

Mark Anthony

CEO,

Rush Fitness – Uxbridge and Southend, UK

It’s very important to supply the body with the right nutrients after exercise, and Mitonics is revolutionary in that exactly the right protein requirement is calculated for each member, based on their weight and body fat percentage. We work hard to educate members about the importance of nutrition, and have found this precise and scientific approach resonates with them.

After their first workout, we encourage members to try a shake. Once a month, we run a promotional day with free tastings that we promote via email and Facebook.

We’ve just designed some new programmes – Weight Off, Muscle Up, and Lean and Tone – which have special drinks to complement the programmes. These have proved hugely successful.

Although other revenue streams are more significant, protein drinks are a very important part of the offering at our two clubs, and will be at the six new clubs we’re going to be opening this year.

Free tastings can help drive uptake

TIPS FROM THE EXPERTS

“Make sure they taste good. Protein First’s ice cream has proved a popular seasonal product with our hotel guests. It’s low fat and high protein, so is perceived as a treat with some nutritional benefits”

Laurence Gibson, leisure club manager, Cardiff Marriott Hotel

Offer treats that also have nutritional benefits

TIPS FROM THE EXPERTS

“Matching nutritional supplements to particular programmes can be a good way to promote the product, while also educating the member about the most suitable product for their goals”

Mark Anthony, Rush Fitness

Mitonics calculates the protein requirement for each member

TIPS FROM THE EXPERTS

“Speak to product companies about doing an in-club assessment to find out what will work for your clientele, then work with them to run taster days” Simon Gomm, Fitness Station

“Make the most of the rep. We got the MaxiMuscle rep to perform a tasting and staff briefing, so staff felt equipped with the product knowledge they needed to sell to members, learning how to match the product to the member” Laurence Gibson, leisure club manager, Cardiff Marriott Hotel

“Start the conversation about nutritional supplements from the outset. Give new members a starter kit as soon as they join and get the dialogue going with trainers immediately”
William Coker, Crunch

“Empower your reception team to chat to interested members and upsell, informing them about the products on a regular basis. Having a monthly meeting on all products – going through ingredients, benefits and how they can help achieve training goals – has boosted our sales of nutritional supplements to make up 75 per cent of our daily sales” Dani Mitilades, operations director, ThirtySeven Degrees Olympia, London

“Hire trainers who share your passion for nutritional supplements, and who are comfortable having the conversation with members. Then make sure they are properly educated about the benefits” William Coker, Crunch

“When going through a member’s diet and food diaries at consultations and programme reviews, prescribe a nutritional supplement, matching the product to the person.
We find people are open to recommendations at this point” Laurence Gibson, leisure club manager, Cardiff Marriott Hotel

“We make up taster pots of Body Plus Nutrition during our busy times and find this has a great impact on our daily sales” Dani Mitilades, operations director, ThirtySeven Degrees Olympia, London

“There isn’t a ‘one size fits all’ approach, as different clients will have different aims – some might want to bulk up, for example, while others will be looking to build lean mass. Build relationships with each individual member to find out their aims and be able to recommend the product accordingly” Simon Gomm, Fitness Station