The man behind Universal Studios’ most successful visitor attractions says operators looking to stay ahead of the curve must go above and beyond to deliver new levels of immersive experiences.

Thierry Coup, senior vice president of Universal Creative, said that following successes such as Universal’s Harry Potter attractions, public expectation is higher than ever and visitor attractions are tasked to live up to those expectations.

“We have to deliver experiences that are much more immersive than anything you can find out there,” said Coup, speaking during the Legends panel at this year’s IAAPA Expo in Orlando, Florida.

“You can utilise technologies VR or AR but there’s nothing like entering a world where you have been transported completely. It’s not just igniting the basic senses like touch and sound.”

For the Wizarding World of Harry Potter attraction – first opened at Islands of Adventure in Orlando and then replicated at Universal’s parks in Los Angeles and Osaka following phenomenal success – Coup described how multiple senses were integral to the design when creating the attraction to ensure a one-of-a-kind experience.

“You walk into the Wizarding World and you can smell things coming from the restaurant, and it feels very much like what was described in the Harry Potter books by JK Rowling,” he said.

“She did such a great job of describing every one of the senses, that when you finally taste the Butterbeer for example, it’s like a system of engaging everything and placing you in a world that you can’t find anywhere else but there.”

There are, of course, challenges to IP collaboration, which Coup described as “almost like marrying someone for their wonderful child”.

“You have to get along, you have to develop this relationship, but the goal is to ensure together that this ‘child’ is successful,” he said. “That comes with a lot of complexity from the partner but there are so many great things that come along with that.

“For Harry Potter it was small shops, small stores, no marquees, no signage, small entrances – it goes against all the rules we have set for the perfect operating theme park. We learned from that and we were very open because we had to be.

“In the Transformers ride working with Michael Bay, we said ‘we can’t do slow motion on a ride, that won’t work’. But then we tried it and it was actually a great success.

“You have to make compromises. You have to learn as much as you can about where the IP came from and was born. You have to put your ego away and both sides have to speak to each other. It becomes a crazy great marriage and you end up with this amazing final product.”

Check back with Attractions Management and AM2 for all the latest news coming out of IAAPA 2017.

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