“Embracing imperfections allows for even more strength, beauty and resilience”. This thought-provoking statement is the mantra behind Kintsugi Space, a seven-floor building designed as a safe space for restoration and transformation for women in the Middle East.

The newly-opened members-only club on Al Reem Island in Abu Dhabi began life as a movement and magazine in 2022 to “seek out the very best wellness techniques from around the world”. It was inspired by the Japanese philosophy of kintsugi, a traditional method of mending broken pottery, which translates as ‘golden repair’.

Lisa Starr visits the facility that puts females first and speaks with Patrizia Bortolin, founder of Glowing Flow Consulting, who brought the concept to market and continues to lead its management team.

How did you become involved with Kintsugi Space?
I started speaking with the owners, a holding company in Abu Dhabi, in 2022 and felt a great connection with the concept and the city of Abu Dhabi. The project was behind schedule and the building didn’t feel like a wellness centre. Over 18 months, I’ve realigned and expanded the vision and brought in Emanuela Benedetti, an amazing interior designer and architect from Orion Design, to create a space evocative of a luxurious home where women can feel free and inspired.

What’s the philosophy behind it?
It’s focused on holistic healing for females and was originally created by a group of businesswomen and philanthropists here in Abu Dhabi because there’s nothing like this locally. It’s about repairing the body, making life even more beautiful than before and ultimately opening the heart – which resonates perfectly with my transformational wellness approach.

Can you elaborate on its scientific innovations?
The core concept is based on quantum healing technology, blended with the unparalleled power of touch, beauty and love of authentic wellness.
I’ve had a strong interest in quantum physics for a long time, but it’s been challenging to fine-tune it for wellness guests to make the offering meaningful and engaging. All guests receive a quantum assessment, which becomes the framework for therapies that all work to boost their frequency and energy needs – whether that’s our signature hands-on rituals or tech-based treatments such as the Biostar PBM helmet, Psio light and sound therapy or futuristic Keope chair for rebalancing to name a few.

Tell us more about the food
The menu offers nutrient-dense, plant-based and detoxifying meals. Our restaurant is led by Emanuele Giorgione, who used to work at Chenot and is inspired by the Italian food culture.

Our nutritionist is trained in therapeutic mindful eating and offers consultations, encouraging people to take a ‘food as medicine’ approach to enhance their digestive and immune systems.

Kintsugi membership includes unlimited meals and many of our members come for breakfast before starting their day.

How did you put the team together?
Many employees were already hired when I arrived and had moved here just to be a part of Kintsugi Space. I managed to meet and hire several exceptional people in management, as well as therapists and trainers. When fully staffed, we have up to 80 people as we’re open long hours, seven days a week and sometimes we have events as well.

Who are your clients?
We have the capacity for 200 female members and the club is exclusive and niche. Our customers are a mix of expats and locals. There are many expats in Abu Dhabi, some of whom have been here for several decades. The Emirati women welcomed Kintsugi Space with enthusiasm and open hearts and are now asking us to create a holistic destination for the men!

What is the membership application process?
You apply to join online or over the phone before meeting our membership curator in person. She’s a trained psychologist who guides potential members through a creative and sensorial interview to explore their goals and motivations, sharing the unique Kintsugi approach.

Memberships come in three- six- and 11-month options (we close in August due to the heat). They start at AED14,400 (US$3,921, €3,593, £3,078) and go up to AED34,800 (US$9,476, €8,684, £7,438). There is also a range of shorter visiting packages, such as a one-day pass for AED3,000 (US$817, €749, £641), which includes a treatment and access to all classes and meals.

What is the wellness climate like in Abu Dhabi?
The environment here is very clean. People enjoy walking, cycling and the fresh air from the ocean. So these elements are already in place and now the Ministry of Culture is launching a campaign to raise awareness of wellness living. It’s organising festivals and events to shine a spotlight on what Abu Dhabi has to offer and creating visibility via its PR and media channels worldwide. All of which will support wellness businesses.

What’s the long-term vision for Kintsugi Space?
This flagship is extremely important, but we want to create more than a luxury space – we want to create a movement.

The Kintsugi Space magazine will become an almanac, which will be a beautiful book. We are bringing out our own beauty and healing products, perfume, lifestyle tools and clothes.

Next year, we’ll launch an online membership option to connect a global audience with our workshops, classes and retreats. And at some point in the future, there will also be an academy to train therapists in a wide array of modalities and holistic therapies.

You specialise in creating transformational concepts, how do you deliver something different each time?
My work takes a lot of energy, but I’m inspired by ‘love circles’ – very special people around me. For me, spirituality is the priority; having life mentors, a core purpose and human connections, investing in myself and finding togetherness.

Where is the wellness industry heading and what’s new for you?
I feel so privileged to have been creating pioneering concepts over many years and now I think the world is finally ready for experiential, healing and holistic wellness. I also think we’ll see more developments for solo travellers.

Personally, I’ve just launched a movie, Wellness Leadership Insights, about how lovely it is to work in wellness (see www.spabusiness.com/pbmovie). It took months to make and cost a lot of money to produce – but I’m really happy I did it. I wanted to share how people in this industry help so many lives because, honestly speaking, the majority of people I know are not well. They’re burnt out and the work we do makes such a difference.