Technogym
Technogym
Technogym

Jeremy McCarthy

Learning to lead

The most important thing mentees need to learn is the hardest thing to teach – and that’s leadership, says Jeremy McCarthy


One of the most rewarding parts of being older and a bit more established in my career is the opportunity to mentor others. In the past few years, I've taken on a number of mentees, some of whom I’ve coached from afar and others whom I’ve taken under my wing, working closely with them for an extended period.

Mentoring is not easy. It’s one thing to become successful in your own career, but to package and convey a lifetime of learning, experiences and wisdom into some usable nugget that can actually make a meaningful impact on someone’s life and career is its own art form and not one that I’ve mastered.

I often think the most important thing my mentees need to learn is the hardest thing for me to teach: leadership. People who are juniors in their careers today have access to incredible resources that I never had. They can easily learn about the industry by taking courses, reading blogs, watching YouTube videos, etc. They can learn how to read a P&L, how to write an SOP or how to give good customer service. But leadership is one of the most essential skills for a successful career and it’s hard to learn, hard to teach and not easily replaced by technology.

Trial and error
When I think about how I learned leadership, the top answer that comes to mind is trial and error. I made lots of mistakes. They didn’t feel good. I made adjustments. Often, I overcorrected and made more mistakes. And gradually, over time, I established my own leadership style. But I never finished learning how to be a leader. I’m still learning from my mistakes to this day.

Role models
The second way I learned is by working with people I admired. Inspiring leaders were role models, who pushed me to be the best I could and also gave me a template for what being a good leader looks like. I’ve worked with some amazing people and my approach to leadership is shaped by those who went before.

Learning by dislike
The third way I learned is by working with people I didn’t like. The micromanagers, the tyrants and the soulless number crunchers. They were role models too, teaching me what didn’t work and what I didn’t want to become.

The leadership wisdom from these channels is hard-won. They take time and effort and more than a few lumps along the way. Sure, as a mentor I can try to help my mentees bypass some of the pain and duration necessary to learn these skills. I can try to bottle up the lessons I’ve learned into an easily digestible format, but they’ll sound like meaningless platitudes.

It’s not until the mentee tries them out in a real situation that they can see whether it fits them or not. The techniques that work are the ones that come from the heart of the leader. Authenticity is more important than the actions themselves.

So my advice to those who are early in their careers is simple: step up, take control and make decisions. Make decisions and mistakes. You won’t make good decisions at first. Making good decisions requires wisdom. Wisdom comes from experience. And experience comes from making bad decisions. So make bad decisions. Own your mistakes and learn from them. And maybe ... just maybe ... become a leader along the way.

Jeremy McCarthy has worked in the spa industry for 34 years. As group director of spa and wellness for Mandarin Oriental, he oversees spa, wellness and leisure operations at 35 luxury hotels globally. Contact him with your views on Twitter @jeremymcc

featured supplier
Featured Supplier: CSI Design Expo Americas 2024 announces new Attractions & Entertainment Technology Zone
Cruise Ship Interiors (CSI) invites cruise lines, shipyards, design studios, outfitters, and suppliers to take part in CSI Design Expo Americas in Miami, Florida, the region’s only event dedicated to cruise ship interior design.
company profile
Company profile: Alliance Leisure
The company’s core business is the provision of facility development and support for local authorities, educational establishments and leisure trusts that want to improve or expand the leisure products and services they offer.
Try cladmag for free!
Sign up with CLAD to receive our regular ezine, instant news alerts, free digital subscriptions to CLADweek, CLADmag and CLADbook and to request a free sample of the next issue of CLADmag.
sign up
features
A luxurious vacation cottage on Norman’s Cay, the Bahamas
Chad Oppenheim
"You can’t insert the operational aspects as an afterthought, the whole project is a balance of performance and poetry"

From a youth centre for Pharrell Williams to a Six Senses resort, Miami architect Chad Oppenheim’s aim is to find the balance between fantasy and functionality

Snohetta’s underwater restaurant
"Should a thousand year wave occur, you’ll be completely safe"

A sneak preview of one of the world’s largest underwater restaurants

China is currently investing heavily in its football Super League
Andrew James heads a new partnership between Populous and Alisports, the sports arm of Alibaba
"Alibaba has set its sights on operating 50,000 sports venues in China over the next 10 years to build a connection with its 470 million subscribers"

The Populous director explains a major deal which will transform China’s sporting infrastructure

Catalogue Gallery
Click on a catalogue to view it online
To advertise in our catalogue gallery: call +44(0)1462 431385
features
The pool contains natural thermal water
Architect, resort owner and pool designer Emanuele Boaretto
"We’re now consulting all over the world with architects and developers on other dive pool projects "

Kath Hudson talks to Italian architect Emanuele Boaretto about building the world’s deepest diving pool to regenerate both his own spa resort and the region

Among Libeskind’s designs are the Military History Museum in Dresden, which was completed in 2011
Daniel Libeskind has designed a number of public spaces that deal with difficult or painful historical events
"Architecture can only thrive in a democratic environment"

The Polish-American architect on how his buildings explore memory and identity

The site has been designed to create a wind tunnel to ventilate the library’s open air spaces
"Like other cultural institutions, libraries provide something that the internet cannot: genuine human interaction"

How excitingnewprojects arechanging theface oflibrarydesign

Brothers Calvin and Frederick Tsao set up Octave Living with Zack McKown
"The key to a happy and successful society is a philosophy that places wellness at the heart of everything"

Calvin Tsao and brother Frederick are reviving the Chinese culture of physical and mental wellbeing with their Octave Living development company, as Christopher DeWolf discovers

Beacher visited several Zaha Hadid buildings for design inspiration
"I fell in love with Zaha Hadid"

Black Panther set designer Hannah Beachler

cladkit product news
Eco Resort Network conference to convene in Mauritius this May
The event will be hosted in the Mauritius in 2024
Megan Whitby
Hospitality industry event Eco Resort Network is set to take place at the Ravenala Attitude Hotel, Turtle Bay, Mauritius, from ...
Siminetti unveils iridescent decorative panelling range inspired by plants
The Clematis design
Megan Whitby
The Botanicals is Siminetti’s newest Mother of Pearl decorative panelling collection, inspired by the distinctive patterns found in botany and ...
Mather & Co and ITV unite to create Coronation Street Experience
Mather & Co has transformed the visitor centre into the ultimate haven for ardent Coronation Street viewers
Magali Robathan
Experience designers, Mather & Co, have orchestrated a remarkable collaboration with ITV to unveil the new Coronation Street Experience, a ...
cladkit product news
Alberto Apostoli and Newform collaborate to launch the A.Zeta showerhead
The showerhead offers two modes; rainfall or waterfall
Megan Whitby
Italian architect Alberto Apostoli has renewed his partnership with Newform – an Italian wellness company – and designed A.Zeta. A.Zeta ...
Eden project uses drones to spell out climate change warning
Magali Robathan
Almost 300 drones were used to signal an environmental message above the Eden Project’s biomes, during the UN Climate Change ...
Jaffe Holden helps bring Academy Museum of Motion Pictures alive
Jaffe Holden provided architectural acoustics for the Academy Museum
Magali Robathan
Acoustical consulting firm Jaffe Holden provided architectural acoustics and audio/video design services for the recently opened Academy Museum of Motion ...
cladkit product news
Codelocks develops new glass door smart lock
The new lock model allows facilities and building managers to create and manage access via an app or online portal
Megan Whitby
Codelocks has launched its first glass door smart lock to bring intelligent access control to modern spa, leisure, fitness and ...
Alberto Apostoli designs tech-forward Wellness Therapy furniture collection for Varaschin
The furniture collection draws on absolute geometries, pure lines, neutral colours and strong references to nature
Megan Whitby
Furniture manufacturer Varaschin has unveiled the new Wellness Therapy range, designed by Italian spa and wellness architect and designer Alberto ...
Koto Design introduces wood-fired hot tub
Koto is known for crafting modular, energy-neutral cabins and homes
Katie Barnes
A striking wood-fired hot tub has been unveiled by Koto, an architecture and design studio which has a passion for ...
Technogym
Technogym