Editor's letter

The fight ahead

After the relief and jubilation of reopening comes the realisation that there are major battles ahead for our industry and its hugely talented leaders and professionals


The majority of spa and wellness facilities around the world are now open and offering the healing services that touch-starved customers need now, more than ever.

The COVID-19 crisis has driven a huge surge in creativity and best practice, as operators innovate to survive. Some are using advanced yield management to ensure the limited number of treatments they’re able to offer return the same, if not greater, profits (p62), while companies such as Resense and Aromatherapy Associates have had significant successes with online sales (p16).

It’s also inspiring to see the solutions being deployed to stimulate revenue streams, such as outdoor treatments, COVID-19 recovery programmes and immune-boosting packages (p24).

On page 65 we take a look at a new facility model that was emerging before the pandemic, but which has now come into its own. Both Remedy Place and Next Health in California position themselves in the medical wellness arena, have a small footprint, a focus on self-administered treatments and low operating costs. We expect businesses taking this approach to tap a consumer need and also predict a rise in demand for the touchless experiences on which they’re based. We’ve investigated these further on page 70.

For all the positives, however, the pandemic has created stresses that have taken the industry backwards. It’s concerning to see major hotel operators letting go of top-level wellness leaders as they drop the wellbeing baton to refocus on the core business of selling beds.

We believe this is short-sighted and that operators, such as Banyan Tree (p28), who are still priortising wellness will strengthen their position in the market as a result.

The biggest lesson of the pandemic has been the hard realisation that our industry has very little heft when it comes to political lobbying, with major politicians the world over betraying a complete lack of awareness of the personal, economic and social value of the sector.

Trade associations have deployed every weapon in their arsenal to fight our corner and it’s ultimately a testament to their hard work that we are reopen. But it should not have been that hard. There’s a huge job of work to do to build our reputation and win support in the corridors of power through effective lobbying. This work is vital to ensure we never face such challenges and constraints again.

Katie Barnes is editor of Spa Business magazine | @SpaBusinessKB

company profile
Company profile: Matrix Fitness
Unrelenting drive to be the best at what we do underpins activity throughout our vertically integrated business life cycle.
Try cladmag for free!
Sign up with CLAD to receive our regular ezine, instant news alerts, free digital subscriptions to CLADweek, CLADmag and CLADbook and to request a free sample of the next issue of CLADmag.
sign up
features
The suites are sleek, modern and calming, with natural colours and materials
"Wellness embraces the entire holiday experience"

The design of the newly-opened Lefay Resort and Spa Dolomitti in Italy aims to celebrate and protect its spectacular surroundings

Ritz-Carlton Reserve Dorado Beach
Scott Lee became president of SB Architects in 2000. Tracy Lee founded TLee Spas in 2015
"We design to connect the guest to the place, positioning people at the centre of the design"

Architect Scott Lee and spa consultant Tracey Lee on marrying the worlds of design and wellness in a series of interesting projects

The Center for Sustainable Landscapes in Pittsburgh, US
José Almiñana
"We are committed to designing evocative landscapes informed by the best environmental science"

The Andropogon principal on pushing the boundaries of landscape design for the benefit of humans and nature

Catalogue Gallery
Click on a catalogue to view it online
To advertise in our catalogue gallery: call +44(0)1462 431385
features
The Jean-Georges Vongerichten restaurant features 12m-high floor-to-ceiling windows
Dana Kalczak
"If we had focused entirely on high tech in the hotel, the artistry we normally strive for would have been compromised"

Four Seasons’ vice president of design speaks to CLAD about working with Norman Foster and creating magical moments

The ‘Dream Factory’ studio is located in a former glass factory in Rotterdam’s harbour
"I want to demonstrate that creativity is our true capital as humans "

Rather than feeling fearful and helpless about the future, we must design a way out of the environmental problems we have created, argues the innovative Dutch designer, artist and inventor Daan Roosegaarde

The Big U aims to protect Lower Manhattan from floods
"Funding woes and murky timelines are common problems. It can be easier to make a difference one small project at a time"

From parks designed to mitigate the effects of flooding to warming huts for one of the world’s coldest cities, these projects have been designed for increasingly extreme climates

features
Elizabeth de Portzamparc
"We need to stop the destruction of our world through predatory practices. We need to think of the future"

The architect behind Nimes’ Musée de la Romanité on designing to counter loneliness and the need for more cultural buildings

CopenHill is part of an extensive regeneration of the former industrial dockland area of Amager
"It was born from the sheer anxiety of having to submit something brilliant in a very short timescale"

How a moment of desperation led to BIG’s CopenHill, the clean power plant that’s doubling as a skiing and leisure destination. Magali Robathan speaks to the architects that made it happen

cladkit product news
Painting with Light pushes boundaries to create unforgettable visual concepts
The team combines lighting, video, sound and special effects, with scenic and architectural elements, to create unforgettable visual experiences
Megan Whitby
Belgium-based light and video design studio, Painting with Light, will translate the story of your location into a visual experience, ...
Tom Dixon collaborates with Prolicht to launch CODE lighting range
The product has three LED light sources: Dot, Dash and Grid
Megan Whitby
British designer, Tom Dixon, and Austrian architectural lighting specialists, Prolicht, have collaborated to unveil a new lighting range. Called CODE, ...
1885 Lounge at St Mary's Stadium celebrates Southampton FC's history
Rainbow Design worked closely with KSS Architects to ensure the furniture matched the design vision
Lauren Heath-Jones
KSS Architects has partnered with Rainbow Design, a London-based furniture supplier, to create the 1885 Lounge at St Mary's Stadium, ...
cladkit product news
Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote
Megan Whitby
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as ...
Barr + Wray to launch space saving hammam concept
Light shines through a striking central chandelier to create a feeling of movement
Katie Barnes
Smaller footprint. Maximum theatre. Those are the two main features of a new hammam concept being developed by wet spa ...
Metalline transforms London hotel with bespoke aluminium fins
The aluminium fins will form the façade of the upcoming Minories Hotel in Aldgate, London
Lauren Heath-Jones
Metalline, an architectural metalwork specialist based in the UK, has created a range of bespoke 3D twisted metal fins for ...
cladkit product news
GT3 Architects: Placing people at the heart of our projects
In 2019 GT3 Architects were recognised with the ‘Best Leisure Architecture UK’ award at the International Property Awards
Tim Nash
GT3 Architects is a vibrant and creative practice that delivers projects across the UK and internationally from studios in Newcastle ...
ASPA International launches handheld UV-C light disinfection lamp
The compact plug-in product can be used easily in a commercial spa or domestic setting to disinfect surfaces with UV-C light
Megan Whitby
For over 30 years, ASPA International has designed and built high-quality spas for the hotel, health and wellness sectors. During ...
Matteo Thun grows Allaperto collection with new suspended outdoor armchair
Megan Whitby
Allaperto, the lounge collection spawned by the partnership between design studios, Matteo Thun, Ethimo and Antonio Rodriguez, has been expanded ...