Mystery Shopper

Sweet Dreams

The newly restored Dreamland attempts to strike a balance between retro hipster style and wholesome family fun. Does it succeed?


Dreamland is finally back in business. The iconic seaside attraction, located in Margate in Kent, UK, was left derelict for a decade, but after a hard-fought campaign to save it, the doors are open once more.

The attraction has been re-designed, restored and re-branded by Hemingway Design and it’s being operated by Sands Heritage. Founded in the 1920s, the park draws on its history, with vintage rides, old-school activities and a retro vibe.

We paid a visit to find out if the historic park can hold its own in today’s industry.

THE OFFER
A visit to Dreamland Margate takes a couple of hours or more, though the day we were there it was very quiet so we didn’t need to queue for any rides. The Pleasure Park has 20 rides from different periods in amusement park history and a “comfort food”-inspired F&B area. “Fun Fairers” perform around the park and a range of side shows add to the carnival atmosphere.

Indoors is a roller disco, the Dreamland Arcade (with vintage pinball and games machines) and an event space to host film screenings, concerts and dances, rekindling the venue’s tradition of live entertainment.

TICKETING
Tickets can be brought online in advance, with savings of over 15 per cent. Visitors are stamped so they can leave and return. This gives the option to go to the nearby beach, or do other activities if it rains.

ATTRACTIONS
The main attraction is the Scenic Railway, the UK’s oldest rollercoaster, but when we visited – just before going to press – it still wasn’t operational, because the cars weren’t ready. It was disappointing, but when the ride opens it will boost the level of excitement in and around the park.Several other rides were closed, giving the impression Dreamland may have opened a little prematurely. Lots of the machines in the arcade were also not working.

The rides are child-friendly, making this a great destination for families. Each ride has a sign explaining its history and restoration. A 1922 carousel, helter skelter and ferris wheel define the identity of the park.

DESIGN
The Pleasure Park has a funfair feel and a beach-inspired motif, with plenty of nice details and quirky signs and ride theming. There are upcycled elements (swan boats used as seating), beach references (deck chairs) and a laid-back nostalgic vibe.

The new branding is very strong, communicated through the website, social media, the park’s map and leaflets, the uniforms, billboard posters and signage.

However, some of the punch is lost in Dreamland itself. Something was lacking in the overall effect, which failed to connect the different aspects of the experience. There were also areas where construction was ongoing. It’s a work in progress, and needs more time to establish itself. However, Dreamland is almost 100 years old – a little more time isn’t too much to ask and many early visitors will be happy to be supporting its future success.

STAFF
The staff – young and old – were friendly, outgoing and willing to chat about the park.

RETAIL
Dreamland Emporium boasts an array of interesting merchandise. Souvenirs are inspired by the British seaside and Hemingway Studio’s Dreamland branding.

One creative range of products has been upcycled from salvaged wood from the Scenic Railway. The line includes brooches, keyrings, clocks, signs and purses, at prices from £5 to £100 ($8 to $156, €7 to €141). Profits from sales go back into community projects at Dreamland.

FOOD AND BEVERAGE
Shack-style outlets serve a variety of meals in a food court with shaded tables. Choose from fish and chips, Thai noodles, burgers and fresh seafood the traditional way: cockles, mussels, whelks, jellied eels and crab claws (£2.50 ($4, €3.50)). We ate cod and chips and vegetarian noodles (about £6 ($9, €8)), which were a good standard.

SUMMARY
In a world of big brands and global IPs, Dreamland offers something different. It has its own story and characters and the seeds of its modernised identity should quickly mature into a unique and memorable attraction offering.

If the next phases of the development of the complex – which include a cinema and ballroom – continue unhindered, Dreamland should recapture the glory of its past years.

Dreamland should also contribute to the regeneration of Margate, a town that’s struggled in recent times, but is re-establishing itself as a destination. Dreamland hires people locally and runs community initiatives. Success would be further proof that good attractions can bring huge benefits to their communities.

• LOCATION
Dreamland Margate’s entrance is on Marine Terrace, Margate, Kent, on the seafront. There’s a public car park behind the attraction and Margate can be reached via the M2 and M20 motorways. The high-speed train service from St Pancras International Station, London, takes 80 minutes

• OPENING HOURS
Dreamland is open from 10am to 8pm during the summer

• ADMISSION PRICES
Adult tickets cost £14.95 ($23, €21) booked online and £17.95 ($28, €25) on the day. Kids cost £12.95 ($20, €18) in advance or £14.95 on the day

what’s the score?

Toilets

6/10

Staff 8/10 Cleanliness 8/10 Experience 6/10 Value for money 7/10 Overall experience 7/10

RIGHT TO REPLY

Eddie Kemsley
Eddie Kemsley
Eddie Kemsley,

CEO,

Dreamland


“I’m pleased to say that all rides at Dreamland other than the Scenic Railway are now running. Plus, we have a packed summer programme of events and activities. For families we have the Octopus’s Garden FEC, our roller disco, Big Fish Little Fish family raves and Chaplin’s Circus. For adults, there’s Private Widdle’s cabaret, Club Fromage and more. There are many reasons to visit us this summer.”

Gallery
Click on an image to open the image gallery
company profile
Company profile: The Wellness
Through boundless insights, The Wellness specialises in innovation and sustainability of design, engineering, construction and after-sales services of spa, pools, fitness, leisure and other spaces for the hospitality and wellness industries.
Try cladmag for free!
Sign up with CLAD to receive our regular ezine, instant news alerts, free digital subscriptions to CLADweek, CLADmag and CLADbook and to request a free sample of the next issue of CLADmag.
sign up
features
The project reimagines neglected land as a new green urban district
"Culture is the beating heart of this project"

Designed to restore neglected land and renew the identity of Iraq’s capital city, Baghdad Sustainable Forests promises a new way of living surrounded by nature. Gensler’s Ian Mulcahay tells us why he thinks the project could become a model for the repair and enhancement of urban centres

Catalogue Gallery
Click on a catalogue to view it online
To advertise in our catalogue gallery: call +44(0)1462 431385
features
"In Indigenous culture, it’s more important to understand where you come from than what you do for a living"

The Vancouver Art Gallery architect tells us about his mission to bring together Western knowledge and Indigenous ways of knowing

cladkit product news
LivinGlobe introduces redesigned adaptable Vidarium
LivinGlobe can install ultra short throw projections or premium LED panels, as well as the surround sound system and video server
Helen Andrews
Founded more than 10 years ago, LivinGlobe was one of the first companies in the immersive wellness space with its ...
OpenSeed launches private multisensory Iris Meditation Pod
The Iris Pod features vibro-acoustic technology, aromatherapy, light therapy, music, guided meditations and soundscapes
Helen Andrews
OpenSeed has launched its multisensory Iris Meditation Pod, designed in collaboration with Fuseproject – a design and innovation company founded ...
TouchWood Play designs new kids’ club for Dubai’s Zuhha Island
The new club aims to connect children with nature
Magali Robathan
Bespoke play environment design and manufacturer TouchWood Play has announced that it is responsible for the creation of a new Kids’ ...
cladkit product news
Snow’s holistic cool-down: Embracing inclusivity in post-sauna rituals
Megan Whitby
In the world of wellness, the age-old tradition of sauna bathing is synonymous with relaxation, detoxification and rejuvenation. But, a ...
Porada launch retro-inspired coffee table
Porada's new Enook Brillo coffee table
Magali Robathan
Maurizio Marconato and Terry Zappa have created the Enook Brillo coffee table for Italian design studio Porada – a retro-inspired design ...
Effe introduces sauna and hammam collection Baluar by Patricia Urquiola
The system uses heat-treated lime wood cladding, available in either a dark or light tone
Helen Andrews
Sauna specialist Effe (formerly Effegibi) has introduced its new sauna and hammam collection, Baluar, designed by architect and designer Patricia ...
cladkit product news
Heatherwick Studio and lighting brand Tala collaborate to create sleep light called Wake
Wake is crafted from hand-spun ceramic and pressed glass, behind which a gentle light emanates to improve sleep routines and wellbeing
Helen Andrews
Design firm Heatherwick Studio and British lighting brand Tala have teamed up to create a sleep light called Wake. The ...
New Balera collection embeds lighting in 
tiled feature walls
Studiotamat has teamed up with Ariana de Luca to create the Balera range
Magali Robathan
The new Balera Collection sees design studio Studiotamat team up with ceramic artist Arianna De Luca and lighting designer Ninefifty ...
Lucas Zito aims to show 3D printed lamps can be timeless design objects
Lucas Zito’s practice specialises in the design of lights through 3D printing
Magali Robathan
A collection of lighting from Paris-based designer Lucas Zito aims to reframe the idea of 3D printed objects as cheap ...