Technogym
Technogym
Technogym

Waterpark industry heads to Disney World as World Waterpark Association hosts annual show in Orlando

Almost 2,000 delegates from 23 countries had the chance to take part in a comprehensive educational programme at the 2019 World Waterpark Association (WWA) Show, held this year at Walt Disney World Resort, Orlando, Florida, with awards, keynote speeches and a trade show also built into the event.

Held from 7 to 10 October, the show was the 39th annual symposium and trade show held by the WWA, drawing owners, operators, developers, suppliers and designers associated with the waterpark sector. This year there were more than 300 first-time attendees.

Keynote addresses were delivered by workforce researcher and author Eric Chester, and customer experience consultant Jessica Bound. Chester told delegates that they need to "sharpen" their recruiting skills, to the same degree as they do for marketing.

"You must be relentless in improving your workplace culture so you can organically attract and retain the best and brightest job candidates," he said.

Bound spoke of the importance of making a waterpark brand stand out in meaningful ways, even through mundane transactions, observing: "Many say customer service is common sense, and for the most part they are right. Yet delightful, memorable customer service is so uncommon. You must put standards in place to hold everyone accountable for every experience, every time."

In the educational programme, more than 100 speakers dealt with issues such as guest safety, customer service excellence, top-line employee training, developing maintenance team members, increasing brand ROI, putting a stop to fraud and theft, and creating a safety-first culture.

The WWA event's trade show featured more than 225 companies exhibiting in a 100,000sq ft space, while a large number of awards and four new WWA Hall of Fame inductees were celebrated during the opening general session on 8 October.

The four new Hall of Famers – chosen as "visionary pioneers and innovators" – were Glenn Davidson of Miral; Mark Hatchel of Kimley-Horn; Andrew Mowatt of WhiteWater; and Vera Solis of Typhoon Texas Waterparks.

Rick Root, WWA president, said the return of the symposium to Walt Disney World Resort had made it a special show: "Working with a partner like Disney allowed us to deliver on all the things our attendees expect from us, but with even more 'magic'. We saw impressive attendance in our educational programmes, in the support from our sponsors and in the turnout to our fantastic networking events."

Meanwhile, Ashlie Sharp, a sales manager at Scott Enterprises/Splash Lagoon Indoor Waterpark Resort, who was one of the delegates at the event, said that actionable information had been gathered, saying: "This year we are working on implementing a new employee engagement campaign based on the things we learned at the show."

World Waterpark Association  WWA  Walt Disney World Resort  Eric Chester  Jessica Bound  Rick Root 
Related stories
01 Nov 2017

WWA Show and Leading Edge Awards shine a light on the waterpark industry

14 Oct 2016

Record-breaking Massiv watercoaster named winner of WWA's Leading Edge award

FEATURE: Industry Opinion – Waterparks news

Almost 2,000 delegates from 23 countries had the chance to take part in a comprehensive educational programme at the 2019 World Waterpark Association (WWA) Show, held this year at Walt Disney World Resort, Orlando, Florida, with awards, keynote speeches and a trade show also built into the event. Held from 7 to 10 October, the show was the 39th annual symposium and trade show held by the WWA, drawing owners,
TAW,VAT
All smiles: winners of the WWA Show 2019 Wave Review Awards / Joseph Leute Photography / WWA
More news
News stories: 1 - 30 of 7690     
 
 
 
News stories: 1 - 30 of 7690     
 
 
 
company profile
Company profile: Fabio Alemanno Design Ltd
Based on ancient knowledge – and confirmed by scientific research – warmth is one of the most important sources of healing and preventative therapy available.
Try cladmag for free!
Sign up with CLAD to receive our regular ezine, instant news alerts, free digital subscriptions to CLADweek, CLADmag and CLADbook and to request a free sample of the next issue of CLADmag.
sign up
features
Reclaimed oak floorboards have been used throughout
"Sam was such a champion for the team, and my goal is simply to carry that same torch"

As Blackberry Mountain resort opens in Tennessee, we find out why the project is a deeply personal one for owner Mary Celeste Beall

The platforms offer ‘different senses of excitement and enclosure’
Alan Metcalfe
"When people are a bit scared, they gather together"

Featuring a vibrating glass platform and one of the US’s longest tree canopy walks, Whiting Forest has been designed to bring visitors closer to nature and to one another

Slender white columns follow the lines of the columns on the museums that surround it
Alexander Schwarz
"Our aim was to create a place celebrating public space and accessibility"

The opening of the James-Simon- Galerie on Berlin’s Museum Island completes two decades of work for David Chipperfield Architects. The lead designer talks us through the building

Catalogue Gallery
Click on a catalogue to view it online
To advertise in our catalogue gallery: call +44(0)1462 431385
features
Scott Lee designed the family’s residence, the first LEED-H certified home in Marin County, US
Scott Lee became president of SB Architects in 2000. Tracy Lee founded TLee Spas in 2015
"We design to connect the guest to the place, positioning people at the centre of the design"

Architect Scott Lee and spa consultant Tracey Lee on marrying the worlds of design and wellness in a series of interesting projects

The Mr Fisher restaurant is one floor below the water level and serves seafood
Martin Jochman founded JADE+QA in 2013. He formerly worked for Atkins
"We didn’t want to put in any gimmicks. We wanted to create a building that’s inherently sustainable through passive sustainability"

When Martin Jochman set out to transform an old quarry into a luxury hotel, he faced some serious challenges

features
"I believe gardens are where the soul rests"

With a focus on desert landscapes and collaborations with Zaha Hadid and OMA, the principal of Francis Landscapes has a deep belief in the power of nature

The 5,000sq m spa is spread across four levels. The design and treatments fuse Eastern and Western influences
"Wellness embraces the entire holiday experience"

The design of the newly-opened Lefay Resort and Spa Dolomitti in Italy aims to celebrate and protect its spectacular surroundings

Equinox Hotel Hudson Yards is housed in 35 Hudson Yards, a tower building designed by SOM’s David Childs
"Further hotels have been confirmed for Los Angeles, Santa Clara, CA, Seattle, Chicago and Houston"

Rockwell Group and Joyce Wang on the inspirations behind the guest rooms, public spaces, spa and gym at Equinox Hotel Hudson Yards

cladkit product news
Codelocks develops new glass door smart lock
The new lock model allows facilities and building managers to create and manage access via an app or online portal
Megan Whitby
Codelocks has launched its first glass door smart lock to bring intelligent access control to modern spa, leisure, fitness and ...
Alberto Apostoli and Newform collaborate to launch the A.Zeta showerhead
The showerhead offers two modes; rainfall or waterfall
Megan Whitby
Italian architect Alberto Apostoli has renewed his partnership with Newform – an Italian wellness company – and designed A.Zeta. A.Zeta ...
Fabio Alemanno Design uses elegant semi-precious stones to create memorable spa experiences
Alemanno believes the stones are well-placed in the spa environment thanks to their capacity to positively support physical and mental health
Megan Whitby
Fabio Alemanno Design has expanded its collection with semi-precious stones to enhance spas, wellness facilities, hotels and private residences. The ...
cladkit product news
Eden project uses drones to spell out climate change warning
Magali Robathan
Almost 300 drones were used to signal an environmental message above the Eden Project’s biomes, during the UN Climate Change ...
Alberto Apostoli designs tech-forward Wellness Therapy furniture collection for Varaschin
The furniture collection draws on absolute geometries, pure lines, neutral colours and strong references to nature
Megan Whitby
Furniture manufacturer Varaschin has unveiled the new Wellness Therapy range, designed by Italian spa and wellness architect and designer Alberto ...
Cosm unveils Experience Centre with ‘one of a kind’ LED dome
The new Experience Centre houses a 20m LED dome
Magali Robathan
Cosm, a global technology company that builds end-to-end solutions for immersive experiences, has unveiled its Experience Centre which houses a ...
cladkit product news
Móz Designs columns anchor the world’s largest indoor aquarium
The design of the columns was inspired by the sea
Magali Robathan
After a two-year renovation, Oakland-based metal experts Móz Designs have unveiled their inclusion in Georgia Aquarium’s new shark gallery. Located ...
Jaffe Holden helps bring Academy Museum of Motion Pictures alive
Jaffe Holden provided architectural acoustics for the Academy Museum
Magali Robathan
Acoustical consulting firm Jaffe Holden provided architectural acoustics and audio/video design services for the recently opened Academy Museum of Motion ...
Diamond balloon concept merges tourist attraction with advertising billboard
Magali Robathan
A group of Dutch engineers have presented a new attractions concept that combines a flying observation cabin with LED digital ...
x
Sign up with CLAD for regular news updates
Technogym
Technogym